As an IT & Information Security (IS) Specialist managing critical infrastructure in a scale-up, you will play a pivotal role in ensuring the resilience, security, and performance of our digital and operational systems.
IT Operations & MSP Management
- Work closely with managed service provider, ensuring tickets, issues, and projects are progressed effectively
- Serve as the escalation point for complex or recurring IT issues
- Maintain oversight of service performance, contracts, and SLAs, ensuring value for money
- Maintain asset register, recommend and manage procurement, and establish replacement schedules
User Support, Onboarding & Access
- IT onboarding for new joiners, including access approvals, equipment coordination, and system readiness
- Act as secondary support for helpdesk queries where escalation or business context is required
- Ensure a smooth, consistent IT experience for users
- Ensure employees are enrolled into the Usecure security awareness training platform
Sites, Growth & Integrations
- Coordinate IT setup for new sites, including network installations and local readiness
- Support new entity integrations by working with local users, identifying data for migration, and overseeing IT onboarding
- Act as the local IT contact for all users, including occasional on-site visits
Microsoft 365 & Core Systems
- Approve licence purchases and access requests
- Support integrations between Microsoft 365 and key business systems (HRIS, ERP and third-party tools)
- Lead Microsoft 365 tenant consolidation during entity integrations, working with internal stakeholders and external partners
Cyber Security, Risk & Compliance
- Maintain and evolve information security policies
- Maintain the cyber risk register and follow up on actions
- Track and improve security posture against recognised benchmarks (e.g. CIS Microsoft 365 Foundations)
- Lead third-party cybersecurity assessments and maintain records for reporting
- Act as point of contact for cyber insurance, including renewals and incident notifications